Highlights from the report:
EY stands out as a business innovator. Innovation around customer outcomes is a core part of EY’s transformation approach; it’s integrating 20 global “wavespace” innovation centers into client engagements. EY continues to make acquisitions, adding a broad range of digital capabilities to its services portfolio. Advice on adjusting P&L structures, metrics, and raising capital to fund transformation is built into EY’s framework. Commercially, EY puts its money where its mouth is, accepting commercial terms that hinge upon delivering measured business outcomes for 50% of its largest clients.
EY stands out because of its integrated transformation capabilities and ability to bring a customer-insights-driven strategy to its clients. The firm also delivers strong operational design and has a clearly articulated vision of digital transformation. Even so, EY has room to improve its range of accelerator software tools. The firm lacks the scale of some other accelerators; reference customers highlight the higher cost of bringing skills in from other countries. Reference customers do like the flexibility that EY brings along with its leading-edge capabilities in intelligent automation. But some are less happy with the firm’s ability to hand over from innovation to implementation. EY is a good choice for CEOs looking for an innovative partner that can shape and drive a customer-centric business transformation that includes operational redesign.